Direct Carrier Billing Advantages
Greater security of payments
Users do not need to provide sensitive data, such as credit card numbers or CVC codes.
A frictionless user experience
Do away with account registrations and tedious processes—the user’s mobile phone number is automatically identified, so no additional customer authentication is required.
Higher conversion rates
A simpler checkout flow drives higher conversion rates. Compared to credit card and PayPal payments, DCB increases conversion rates by up to 3x (Europe) and 5x (Asia).
Greater financial inclusion
DCB provides a bigger payment coverage compared to traditional payment methods like credit cards. This is key for businesses looking to expand into emerging markets, where a large proportion of the population remain unbanked.
Built For Telcos
We help telcos maximize revenue from mobile payment opportunities. Tap into new revenue opportunities to compensate for the erosion of legacy revenue streams and drive higher conversion rates and ARPU.
Made for Merchants
We provide direct carrier billing to a growing portfolio of merchants, including game developers, streaming services, app stores, e-commerce platforms and more. Reach more potential customers, trigger impulse buys and boost conversion rates and improve customer satisfaction and loyalty in a competitive landscape.
Pre-integrated with all major OTTs and App Stores
number of live merchants for a European Telco
in transactions annually for NTT DOCOMO
rating in Net Promoter Score for an Australian Telco
See how a European Carrier was able to unlock growth with Advanced Analytics
Our platform’s advanced analytics and reporting tools, both for the carrier and for merchants allow real-time visibility of transactions, revenue, subscriptions and growth.
“DOCOMO Digital helped us to dramatically grow, in a business that we thought was maturing and saturated. Their support goes beyond tools and platform: they bring global expertise and real business advisory and make business transformation happens.”
Head of Digital , large European carrier
Onboard merchants within hours, not weeks with no capexs
Sophisticated features designed to help you scale your carrier billing revenue
With our modular approach, the platform can be deployed to suit your needs
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CX customised to OTT or Merchant
We offer both standardised service provisioning and customised merchant integrations, which address both your policies and merchant guidelines around the CX for your subscribers.
A frequently cited challenge with carrier billing is the lack of visibility of transaction volumes, revenues for every merchant, by subscriber. Our platform solves for this with an exhaustive array of advanced analytics and customizable dashboards designed to put you back in control of your carrier billing revenue
Preventing fraudulent transactions
Our “Purchase Flow Builder” feature is designed for telcos to be able to standardize the transaction flow. It comes with built-in anti-fraud triggers with your approval required for service activation. You can also monitor this feature to measure success and improve the conversion rate.
Consumer Self-care Portal
Proven reduction in customer care calls over billing issues as our portal gives your subscribers control over their transactions and subscriptions, with an ability to unsubscribe, request refunds, activate or deactivate services from within the portal without necessitating a call to your customer helpline.
Why leading telcos worldwide partner with DOCOMO Digital
Gain a competitive edge by leveraging our expertise and capabilities.
We offer a robust and scalable platform, over 15 years’ experience in the mobile commerce ecosystem and access to a network of global partners. We focus on building long-term and sustainable partnerships, and provide customized support for our partners.
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