Going Digital 2.0: The Evolution of the Telco

People using technology in the 2.0 era

To keep up with the changing consumer demands and behaviours, telcos have been transitioning into new market categories. But even though the growing digital services market provides plenty of opportunities for new revenue sources, they’ve been faced with new, difficult challenges. We’re looking at them – and some solutions – in our latest analysis.

Transformation is imminent for telcos – it’s the only way to stay afloat. But how do you invest in existing infrastructure to get the best ROI? How can you future-proof carrier services to make sure you’re opening up opportunities that are actually profitable in the long run? These are just some of the questions mobile carriers have been asking themselves these days.


Today, telcos are partnering up with digital payment providers and fintechs to capitalize on the new opportunities the growing digital economy brings. And while they do that, the gap between different areas of communication, entertainment, and productivity is closing.  But there is an important caveat. A mere growth of digital services and the resulting data consumption doesn’t mean automatic growth of revenues. So what can telcos do?


Download this PDF to learn more about:

  • What a telco of the future will look like, and what they can do today to stay competitive
  • How offering direct carrier billing will accelerate telcos’ digital transition
  • How telcos can avoid being cannibalized by the very thing they’re enabling

The PDF also contains expert commentary from industry leaders.

And if you want to take a more in-depth look at what’s in store for mobile carriers in the coming years, take a look at our latest research-based whitepaper.

Get the Whitepaper

Cover whitepaper

This case study accompanies DOCOMO Digital’s latest research-based whitepaper on how mobile carriers accelerate digital service play.

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